US Customer Information


US Shipping and Returns Information

SHIPPING 

We ship to the United States including non-continental US, residential, military, and rural locations.

Shipping to the US is FREE on orders over $75! Shipping on orders under $75 is a flat rate of $15 CAD.

Items are shipped Tracked Packet from our shipping locations in Canada via Canada Post and USPS.
Shipping is a flat rate of $15 CAD and will vary depending on the most recent currency conversion.

Orders under $800 USD ship duty free.  Orders over this amount may be subject to customs and duties upon delivery.

Allow up to 3 business days for your order to be shipped. Shipping time to the US is approximately 4–10 business days. Shipping time does not include customs processing time.

A shipping confirmation email with tracking will be emailed once your order is shipped.

*Estimated delivery dates do not include processing time; shipping times and delivery dates are based on estimations from Canada Post and are not guaranteed.

RETURN POLICY

Start the return process by submitting a return notification here

Return shipping is arranged and paid by the customer from your local USPS. Shipping fees are paid directly by the customer and not refunded. Please send us a notification to expect your package so we may track your return. Packages are shipped cross-­border to Canada. The refund is processed when the package is received at our facility.

Returns are shipped to:

BELOW THE BELT DISTRIBUTION CENTRE
5611 86 St NW
Edmonton, AB,CANADA
T6E 6H7

*RETURN DETAILS: Items may be returned within 21 days of delivery date. Items must be in unworn, unwashed and unaltered condition. No refunds or exchanges on face masks, underwear, bodysuits, earrings, or health and beauty products including hand sanitizer. Original shipping charges are non-­refundable. Refunds are issued via the original method of payment and are processed when the package arrives at our facility. Defective items may be eligible for replacement or store credit only. Items purchased after October 1 are eligible for return or exchange until the following 14th of January. Price matching is not available for purchases which are later included in any special promotions, including Black Friday or Boxing Week promotions.