US Customer Information


DESTINATIONS

US shipping is available to all destinations including non-continental US, residential, military, and rural locations.

DELIVERY RATES & ESTIMATES

FREE shipping for orders over $75 (before tax, after discount).

Order less than $75, shipping rate is $15 CAD. Actual rate is converted to US$ based on current currency conversion rates.

Items are shipped Tracked Packet via Canada Post/USPS. Allow up to 48 hours for order processing. Shipping time to the US is approximately 4–10 business days and does not include customs processing.

DUTIES

Orders under $800 USD are duty free.  Orders over $800 may be subject to customs/duties upon delivery.

TRACKING

A Shipping Confirmation email with tracking will be emailed once your order is shipped.

RETURN POLICY

Start the return process by submitting a return notification here

Return shipping is arranged and paid by the customer and are not refundable. Submit a return notification so we may track your return. Packages are shipped cross-­border to Canada. Refunds are processed when the package is received at our facility.

Returns are shipped to:

BELOW THE BELT DISTRIBUTION CENTRE
5611 86th St NW
Edmonton, AB
T6E 6H7
CANADA

*RETURN DETAILS: Items may be returned within 21 days of delivery date. Items must be in unworn, unwashed and unaltered condition. No refunds or exchanges on face masks, underwear, bodysuits, earrings, or health and beauty products including hand sanitizer. Original shipping charges are non-­refundable. Refunds are issued via the original method of payment and are processed when the package arrives at our facility. Defective items may be eligible for replacement or store credit only. Items purchased after October 1 are eligible for return or exchange until the following 14th of January. Price matching is not available for purchases which are later included in any special promotions, including Black Friday or Boxing Week promotions.