EASY RETURNS & EXCHANGES

FREE IN-STORE RETURNS & EXCHANGES

For fast and FREE returns or exchanges of an online purchase, visit your local store within 21 days of delivery date. Proof of purchase is required for in-store returns and exchanges. Items which are gifted require a proof of purchase to be returned or exchanged. Items must in the original, unworn and unwashed condition in order to qualify for a return, original packaging required where applicable. 

Find your local store here.

Original shipping charges are non-refundable. Refunds are issued to the original method of payment. Exchanges are issued to a Gift Card and are then only valid for in-store purchases. Gift Cards are not valid online. 

 

CANADIAN MAIL-IN RETURNS

Refund (minus return shipping) are issued to the original method of payment. Include a copy of the Packing Slip and ensure items are in the original, unworn and unwashed condition, original packaging required where applicable. 

Submit a request to start the return process for online purchases within 21 days of delivery date.

A return shipping fee of $12 + tax is deducted for all Canadian mail returns.

Original shipping charge is non-refundable. Mail returns may take up to 5 business day to process after arriving at Below The Belt's facility. 

 

US MAIL-IN RETURNS

Submit a request to start the return process for online purchases within 21 days of delivery date.

At this time, we are only able to provide return labels for customers residing in Canada. Customers residing outside of Canada are responsible for obtaining and paying for their own return shipping labels. Only returns made through USPS will be accepted, returns made through other shipping services will be refused. Please submit a return label request to receive instructions on how to complete a return.

Refund are issued to the original method of payment. Include a copy of the Packing Slip and ensure items are in the original, unworn and unwashed condition, original packaging required where applicable.

Original shipping charges and return shipping paid are non-refundable. Mail returns may take up to 5 business day to process after arriving at Below The Belt's facility. 

RETURN DETAILS

Items purchased from October 1st to December 24th are eligible for return until the following 14th of January.

*Items may be exchanged or refunded within 21 days of delivery date. Items must be in unworn, unwashed and original condition. Order Confirmation or in-store receipt required for all returns. Original shipping charges are non-refundable. Refunds are issued to the original method of payment.

Online orders can be returned to any Below The Belt Store or returned via mail. Store purchases are only accepted in-store.

No refunds or exchanges on:

  • Items marked as final sale
  • Items in which all original packaging has been removed
  • Items which are no longer in a original condition¬†
  • Underwear
  • Bodysuits¬†
  • Shady Lady swimwear
  • Gift cards

Defective items may be eligible for replacement or store credit.

Price matching is not available for purchases which are later included in any other special promotions including but not limited to Flash Sales, Black Friday, Boxing Day promotions, etc.

Questions? Please contact us here.