EASY RETURNS & EXCHANGES
FREE IN-STORE RETURNS & EXCHANGES
For fast and FREE returns or exchanges of an online purchase, visit your local store within 21 days of delivery date. Order Confirmation is required for in-store returns and exchanges. Packing Slip will not be accepted for returns or exchanges.
Find your local store here.
Original shipping charges are non-refundable. Refunds are issued to the original method of payment. Exchanges issued to a Gift Card are only valid in-store. Packing Slips not valid for returns or exchanges. Gift Cards are not valid online.
Refund (minus return shipping) are issued to the original method of payment. Include a copy of the Packing Slip and ensure items are in the original, unworn and unwashed condition.
Submit a request to start the return process for online purchases within 21 days of delivery date.
A return shipping fee of $12 + tax is deducted for all Canadian mail returns.
US mail returns are mailed and paid directly by the customer. See the US Return Policy for more information.
Original shipping charge is non-refundable. Mail returns may take up to 5 business day to process after arriving at Below The Belt's facility.
Items purchased from October 1, 2022- December 24th, 2022 are eligible for return or exchange until January 14, 2023.
*Items may be exchanged or refunded within 21 days of delivery date. Items must be in unworn, unwashed and original condition. Order Confirmation or in-store receipt required for all returns.
Online orders can be returned to any Below The Belt Store or returned via mail. Store purchases are only accepted in-store.
No refunds or exchanges on:
* Some Yeti products (marked as final sale) * Face masks
* Paddle boards
* Health and beauty products including hand sanitizer
* Gift cards
Defective items may be eligible for replacement or store credit.
Price matching is not available for purchases which are later included in any other special promotions including but not limited to Flash Sales, Black Friday, Boxing Day promotions, etc.
Questions? Please contact us here.