EASY RETURNS & EXCHANGES
HOLIDAY RETUN POLICY
Items purchased October 1st 2024 - December 24th 2024 may be returned until January 14th 2025 in-store or via mail.
Online purchases can only be refunded to the original method of payment. Proof of purchase is required for in-store returns and exchanges. Items which are gifted require a proof of purchase to be returned or exchanged. Items must in the original, unworn and unwashed condition in order to qualify for a return, original packaging required where applicable. Mail returns can only be refunded to the original method of payment, exchanges are not available.
Submit a request to start the return process for a mail return. A return shipping fee of $12 + tax is deducted for all Canadian mail returns.
Original shipping charge is non-refundable. Mail returns may take up to 5 business day to process after arriving at Below The Belt's facility.
FREE IN-STORE RETURNS & EXCHANGES
For fast and FREE returns or exchanges of an online purchase, visit your local store within 21 days of delivery date. Proof of purchase is required for in-store returns and exchanges. Items which are gifted require a proof of purchase to be returned or exchanged. Items must in the original, unworn and unwashed condition in order to qualify for a return, original packaging required where applicable.
Find your local store here.
Original shipping charges are non-refundable. Refunds are issued to the original method of payment. Exchanges are issued to a Gift Card and are then only valid for in-store purchases. Gift Cards are not valid online.
CANADIAN MAIL-IN RETURNS
Refund (minus return shipping) are issued to the original method of payment. Include a copy of the Packing Slip and ensure items are in the original, unworn and unwashed condition, original packaging required where applicable. Exchanges or gift cards not available via mail.
Submit a request to start the return process for online purchases within 21 days of delivery date.
A return shipping fee of $12 + tax is deducted for all Canadian mail returns.
Original shipping charge is non-refundable. Mail returns may take up to 5 business day to process after arriving at Below The Belt's facility.
US MAIL-IN RETURNS
Submit a request to start the return process for online purchases within 21 days of delivery date.
At this time, we are only able to provide return labels for customers residing in Canada. Customers residing outside of Canada are responsible for obtaining and paying for their own return shipping labels. Please only return through USPS, returns made through other shipping services will have any costs incurred through accepting the package deducted from the total return amount. Please submit a return label request to receive instructions on how to complete a return.
Refund are issued to the original method of payment. Include a copy of the Packing Slip and ensure items are in the original, unworn and unwashed condition, original packaging required where applicable. Exchanges or gift cards or not available.
Original shipping charges and return shipping paid are non-refundable. Mail returns may take up to 5 business day to process after arriving at Below The Belt's facility.
RETURN DETAILS
*Items may be exchanged or refunded within 21 days of delivery date. Items must be in unworn, unwashed and original condition. Products with packaging/wrapping must be in original package and unaltered. Order Confirmation or in-store receipt required for all returns. Original shipping charges are non-refundable. Refunds are issued to the original method of payment.
Online orders can be returned to any Below The Belt Store or returned via mail. Store purchases are only accepted in-store.
No refunds or exchanges on:
- Items marked as final sale
- Items in which all original packaging has been removed or tampered
- Items which are no longer in a original condition
- Underwear
- Bodysuits
- Gift cards
Defective items may be eligible for replacement or store credit.
Price matching is not available for purchases which are later included in any other special promotions including but not limited to Flash Sales, Black Friday, Boxing Day promotions, etc.
Items purchased from October 1st to December 24th are eligible for return until the following 14th of January.
Questions? Please contact us here.