Frequently Asked Questions

Shipping

How long will it take to receive my order?

Most orders are processed and shipped within 24 hours, but this may take up to 3 days.

Canadian orders are shipped via Canada Post - most deliveries take approximately 2–7 business days, depending on your address. A shipping confirmation email with tracking information is sent when packages are shipped.

If you are shopping from the United States, please see our shipping information here.

Estimated delivery dates do not include processing time. Shipping times and delivery dates are estimated based on quotes provided by Canada Post and are not guaranteed.

Shipping charges are not refundable if package arrives after estimated delivery date.

How much does shipping cost?

Canadian orders $75 or more (before tax and after discount) receive FREE Expedited Shipping. Once shipped, your order will arrive in approximately 2–7 business days.

Orders less than $75 ship via Expedited Shipping and cost $8.00 + tax.

Shipping charges are not refundable if package arrives after estimated delivery date.

If you are shopping from the United States, please see our shipping rates and information here.

Do you have faster shipping options?

Xpresspost Shipping is available for $13.00 + tax for all Canadian orders. Once shipped, Xpresspost Shipping takes approximately 1–4 business days.

Priority Shipping is available for $20.00 + tax for Canadian orders. Once shipped, Priority Shipping takes approximately 1–3 business days. Priority Shipping may be unavailable to select addresses and remote locations.

Shipping charges are not refundable if package arrives after estimated delivery date.

Where do you ship?

We ship within Canada via Canada Post. Your PO Box number must be provided if you have one. Please contact us for more details or if you have any questions.

We also ship to the United States. Please see our US shipping information for more details.

How do I fix a mistake on my shipping or billing address?

As long as your order hasn’t shipped, we can make changes or modifications to your address. Please contact us immediately with your invoice number.

WRONG ADDRESS DISCLAIMER: It is the responsibility of the purchaser to make sure that the shipping address is correct. If you provide the wrong shipping address, please contact us as soon as possible to attempt to correct the address. Once the package is shipped, we cannot guarantee that Canada Post will be able to change the delivery address.

There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post. If the item has arrived back at our facility ("return to sender") there may be additional shipping charges required to re-ship your package. Please note that since we ship with Canada Post, if you have a PO Box, you must provide it as the shipping address since Canada Post will not deliver to the street address if that information is not provided.

Will I receive a tracking number?

Once your order has shipped, you will recieve a shipping confirmation email which will contain your package's tracking number.

What do I do if I suspect my order might be lost?

Please contact us with your invoice number. A customer service representative will open a lost parcel ticket for you. All lost parcel tickets may take 15 business days to resolve with our shipping partner. Investigations must be complete in order to send replacement product.

ORDERS

Where is my order confirmation?

Your order confirmation email will be sent to you after you place your order. Please allow a few moments for the email to send.

If you don't see your order confirmation in your inbox, please check your junk/spam folder. If you still can't find it, please email info@belowthebelt.com.

Why was my order fully/partially cancelled?

Our inventory is constantly updating and sometimes an item sells out faster than it updates on the site. If this occurs to your order, we’ll send you an email with your updated invoice.

How can I cancel my order?

Changes and cancelations to your order can happen as long as your order hasn’t shipped. Please contact us to submit a cancelation/change request.

We are not able to cancel an order once it has shipped, but you can return it to us once it arrives.

Where is my welcome discount code?

When you sign up for our newsletter, we will send you a subscription confirmation email. Please confirm your subscription and then you will automatically be sent your welcome discount code.

If you can't find your welcome discount code, please check your junk/spam folder. If you still can't find it, please send us an email.

How do I get a welcome discount code?

Please sign up for our newsletter to receive a discount code on your first online order.

PAYMENT

Do you accept Below The Belt gift cards online?

We do not sell or accept Below The Belt Gift Cards online. Gift cards are only sold and accepted in-store.

Do you process provincial tax exemptions on online orders?

Online orders are not eligible for provincial tax exemptions for any reason. If you would like to shop and receive a tax exemption as per your province's legislation, please visit us in store.

Can I use my discount code in-store?

Discount codes are applicable to online purchases only and cannot be combined with other discount codes, promotions, or offers.

PRODUCTS

How do I know if an item is still in stock?

If an item is sold out online, we can always check your local Below The Belt store’s inventory. Contact us.

You can sign up for our newsletter to find out when items are back in stock or you can sign up to get a restock notification for a specific item.

When do you get new arrivals?

We are always getting new styles, colours, and brands!

Check out our New Arrivals page to see the latest additions, subscribe to our newsletter, follow us on social media, or head over
to a store near you to check out what’s new.

I still have a question. How do I contact you?

Please contact us here. Support hours are Monday-Friday between 8:00am-4:00pm MST. Closed on holidays.

contact us