Shipping

WE HAVE TEMPORARILY SUSPENDED SHIP TO STORE FOR IN-STORE PICK UPS. PLEASE NOTE ALL ORDERS WILL SHIP TO YOUR HOME ADDRESS UNTIL FURTHER NOTICE.

FREE Expedited Canada Post shipping on orders over $75 (before taxes, after discounts).
Flat shipping rate anywhere in Canada for orders less than $75 is only $12.00 plus tax for Canada Post Expedited Shipping. There are no duties or import fees.

We ship to any APO/FPO/DPO or PO Box addresses.

Currently, we only ship within Canada. Email us at info@belowthebelt.com for more information.

WRONG ADDRESS DISCLAIMER: It is the responsibility of the purchaser to make sure that the shipping address is entered correctly. If you provide the wrong shipping address please contact us at info@belowthebelt.com as soon as possible to attempt to correct the address. Once the package is shipped, we can't guarantee that Canada Post will be able to change the delivery address. There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post, or if the item has arrived back at our facility "return to sender" there may be additional shipping charges required to re-ship your package.

*Please note that since we ship with Canada Post, if you have a PO Box you must provide it as the shipping address since Canada Post will not deliver to the street address in that case

Delivery Times

All Canada Post shipments are EXPEDITED, with deliveries taking 1-3 business days. Depending on where you live in Canada it could take up to 7 business days (excluding weekends, holidays and weather permitting). Remote locations may take up to 13 business days.

Once your order has shipped, we will send you a Canada Post tracking number for the most up-to-date estimate of when your order will arrive.

If you choose to ship your order to a Below The Belt store near you for pickup it could take 2 to 7 business days depending on the location you select. Unfortunately "ship to store" orders do not have access to tracking, but you may contact us at info@belowthebelt.com for updates regarding your shipment.

If you would like your item Priority mailed please email info@belowthebelt.com

The total time that it takes for you to receive your order is a combination of processing time (1 to 3 days) and shipping time (depending on where you live and the method of shipping).

Tracking

For Canada Post Expedited orders, you may track your package by entering your tracking number on the Canada Post Tracking Tool

If you feel your parcel has been lost, please contact our customer care team via email at info@belowthebelt.com. A customer service representative will open a lost parcel ticket for you. All lost parcel tickets may take up to 15 days to resolve. Please note for "Ship to Store" orders for in-store pick up: if you do not pick up your package within 30 days of it's arrival at the store we may refund your order and return the package to our distribution centre.