In-store Pickup

What do I need to pick up my order?

To pick up your order, you will need a copy of your Ready for Pickup email (either on your mobile device or printed) and a piece of ID. We will verify that the name on your order matches the name on your ID to make sure it is going to the correct person.

When will my order be ready to pick up?

It typically takes 24 hours to prepare you order for pickup. Please wait until you receive the Ready for Pickup email prior to proceeding to the Below The Belt location to pick up your order.

Can someone else pick up my order for me?

Yes. Please contact the store prior to their arrival so it can be verified that your order is going to the correct person. We may refuse pickup of your order if we do not have this information.

How long do I have to pick up my order?

Your order will be held for up to 1 week once the order is ready for pickup. Orders that are not picked up after 1 week will be refunded back to the original method of payment.

Am I given a bag when I pick up my order?

We encourage you to go bag-less or bring your own bags when picking up you order. We have sustainable and reusable bag options available for purchase in-store.

Can I return an order I picked up?

You can return an order you picked up at any Below The Belt location within 21 days of the pickup date. Item(s) must be in original, unworn, and unwashed condition. Returns will be processed to the original method of payment.

Why can’t I pick up my order?

All items in your cart must be available at the same Below The Belt location in order to be eligible for in-store pickup. If you are unable to choose the in-store pickup option, one or more item(s) in your cart are unavailable at the same location near you.

We do not currently offer ship-to-store pickup.