Shipping and Return Details


SHIPPING

FREE Canada Post Expedited shipping is available on Canadian orders over $75 (before taxes and after discounts). Most orders arrive within 27 business days.

Flat shipping rate anywhere in Canada for orders less than $75 is only $8.00 plus tax for Canada Post Expedited Shipping. 

Please see US Shipping information here if you are a customer from the United States.

NEED YOUR ORDER FASTER?

We offer XPRESSPOST which takes 14 business days for $13.00 + tax for all Canadian orders.

Need it even faster? We offer PRIORITY shipping which takes 13 business days for $20.00 + tax to select addresses and areas within Canada. Depending on where you live, Priority shipping may be unavailable for your address.

If you have a PO Box you must provide it since we ship with Canada Post.

Please see our SHIPPING PAGE for full details about shipping, including delivery times, tracking information, and lost packages.

*Estimated delivery dates do not include processing time. Shipping times and delivery dates are estimated based on quotes provided by Canada Post and are not guaranteed.  

RETURN POLICY

  • If you are a customer from the United States, please see our US Return Policy as the following policy only applies to Canadian orders.
  • Visit your local store location for the FREE returns of your online order.
  • Order Confirmation is required for returns/exchanges for in store returns/exchanges of online purchases.
  • Online orders may be exchanged or refunded within 21 days of delivery date. Items must be in unworn, unwashed and original condition. 
  • Refunds (less original shipping charges) are processed on the original method of payment. 
  • Exchanges processed on a gift card are only valid in store. Gift cards are not valid online.
  • Original shipping charges are nonrefundable. Refunds (less any shipping costs) will be issued via the original method of payment.
  • No refunds or exchanges on paddle boards, face masks, women's bathing suits, underwear, bodysuits or health and beauty products including hand sanitizer. No returns on Gift Cards.
  • Online returns may take up to 5 business days once the return has been processed to show in your online banking depending on your bank.
  • Defective items may be eligible for replacement or store credit only.
  • Items purchased as Christmas gifts after October 1 are eligible for return or exchange until the following 14th of January.
  • Price matching is not available for purchases which are later included in any other special promotions, including Black Friday or Boxing Week promotions.
  • Please visit our RETURN POLICY page for more information about in-store and online returns

Questions? please email us at info@belowthebelt.com