Shipping and Return Details


SHIPPING

  • FREE Expedited shipping on orders over $75 (before taxes, after discounts).
  • Flat shipping rate anywhere in Canada for orders less than $75 is only $12.00 plus tax. There are no duties or import fees.
  • We ship to PO Box addresses since we ship with Canada Post. 
  • Please see our SHIPPING PAGE for full details about shipping, including delivery times, tracking information, and lost packages.

RETURN POLICY

  • Visit your local store location for the easiest and quickest return of your online order.
  • Online orders may be exchanged or refunded within 21 days of delivery date. Items must be in unworn, unwashed and original condition. Invoice required for full refund (packing slip or order confirmation email).
  • No refunds or exchanges on face masks, women's bathing suits, underwear, bodysuits or health and beauty products including hand sanitizer. No returns on Gift Cards.
  • Original shipping charges are nonrefundable. Refunds (less any shipping costs) will be issued via the original method of payment.
  • While we process the return right away it could take up to 5 business days once the return has been processed, depending on your bank.
  • Defective items may be eligible for replacement or store credit only.
  • Items purchased as Christmas gifts after October 1 are eligible for return or exchange until the following 14th of January.
  • Price matching is not available for purchases which are later included in any other special promotions, including Black Friday or Boxing Week promotions.
  • Please visit our RETURN POLICY page for more information about in-store and online returns

Questions? please email us at info@belowthebelt.com