Shipping and Return Details

SHIPPING

 

FREE Canada Post Expedited Shipping is available on Canadian orders over $75 (before taxes and after discounts). Most orders arrive within 27 business days.

Flat shipping rate anywhere in Canada for orders less than $75 is only $10.00 plus tax for Canada Post Expedited Shipping. 

Please see US Shipping information here if you are a customer from the United States.

 

NEED YOUR ORDER FASTER?

We offer XPRESSPOST which takes 14 business days for $15.00 + tax for all Canadian orders.

Need it even faster? We offer PRIORITY shipping which takes 13 business days for $21.00 + tax to select addresses and areas within Canada. Depending on where you live, Priority shipping may be unavailable for your address.

If you have a PO Box you must provide it since we ship with Canada Post.

Please see our SHIPPING PAGE for full details about shipping, including delivery times, tracking information, and lost packages.

*Estimated delivery dates do not include processing time. Shipping times and delivery dates are estimated based on quotes provided by Canada Post and are not guaranteed. Shipping charges for packages delayed due to weather and/or natural disasters are not refunded.

RETURN POLICY

  • If you are a customer from the United States, please see our US Return Policy as the following policy only applies to Canadian orders.
  • Visit your local store location for the FREE returns of your online order.
  • Order Confirmation is required for returns/exchanges for in store returns/exchanges of online purchases.
  • Online orders may be exchanged or refunded within 21 days of delivery date. Items must be in unworn, unwashed and original condition. 
  • Refunds (less original shipping charges) are processed on the original method of payment. 
  • Exchanges processed on a gift card are only valid in store. Gift cards are not valid online.
  • Original shipping charges are nonrefundable. Refunds (less any shipping costs) will be issued via the original method of payment.
  • No refunds or exchanges on paddle boards, face masks, women's bathing suits, underwear, bodysuits or health and beauty products including hand sanitizer. No returns on Gift Cards.
  • Online returns may take up to 5 business days once the return has been processed to show in your online banking depending on your bank.
  • Defective items may be eligible for replacement or store credit only.
  • Items purchased as Christmas gifts after October 1 are eligible for return or exchange until the following 14th of January.
  • Price matching is not available for purchases which are later included in any other special promotions, including Black Friday or Boxing Week promotions.
  • Please visit our RETURN POLICY page for more information about in-store and online returns

Questions? please email us at info@belowthebelt.com