OPTION 1: IN-STORE
IN-STORE RETURNS & EXCHANGES
The fastest and easiest way to return or exchange is by visiting your local Below The Belt store. All stores are now open with the exception of Ontario locations.
Find your local store at www.belowthebelt.com/pages/stores
No additional charges for in-store returns. Simply bring in your item(s) along with your printed receipt*
OPTION 2: MAIL-IN
Email email@example.com to start the return process. Please include the invoice number, the item # being returned, your name, phone number & email address.*
Items purchased within a Below The Belt store must be returned to a physical store location in order to receive a refund/exchange.
*Items may be exchanged or refunded within 21 days of delivery date. Items must be in unworn, unwashed and original condition. Invoice required for full refund.
No refunds or exchanges on:
* face masks
* women's bathing suits
* health and beauty products including hand sanitizer.
* Gift cards
Original shipping charges are nonrefundable. Refunds (less any shipping costs) will be issued via the original method of payment. While we process the return right away it could take up to 5 business days once the return has been processed, depending on your bank.
Defective items may be eligible for replacement or store credit only. Items purchased as Christmas gifts after October 1 are eligible for return or exchange until the following 14th of January. Price matching is not available for purchases which are later included in any other special promotions, including Black Friday or Boxing Week promotions.
Questions? please email us at firstname.lastname@example.org