Frequently Asked Questions


SHIPPING

How long will it take to receive my purchase?

We try to have your order shipped within 1 business day, but processing times range from 1-3 business days. All shipments are EXPEDITED, with deliveries taking 1-7 business days. Depending on where you live in Canada it could take up to 7 business days (weather permitting) and may take up to 13 days for remote locations.

After shipping we will send you a Canada Post tracking number for the most up-to-date estimate of when your order will arrive.

If you choose to ship your order to a Below The Belt store for pick up we will not be able to provide tracking, but you may email info@belowthebelt.com for updates.

How much is shipping?

If your order is $75 or more before tax, SHIPPING IS FREE! Otherwise, our flat shipping rate is $12.00 plus tax anywhere in Canada. There are no duties or import fees.

Where do we ship?

Currently, we only ship within Canada. Email us at info@belowthebelt.com for international shipping and we may be able to send you a shipping quote depending on where you are located.

There is a mistake on my shipping or billing address, how can I fix that?

As long as your order hasn’t shipped we can make changes or modifications to your order. Please contact us immediately with your invoice number at info@belowthebelt.com or call 780-469-5301.

Will I receive a tracking number?

You will receive a tracking number from Canada Post as soon as your order ships as long as you provide a valid email or cell number. 

Ship to store orders will not receive any tracking information, but you may email info@belowthebelt.com for updates.

I suspect my order might be lost, what should I do?

Please email us immediately at info@belowthebelt.com with your invoice number if you believe your order is lost.

PRODUCT

Why have some items been cancelled on my order? Why is my order cancelled?

Our inventory is constantly updating and sometimes an item sells-out faster than we can update the site. If this occurs to your order, we’ll send you an email with your updated invoice. We do not consider orders to be final until they are fully shipped; we do not take final payment until an order is fulfilled and shipped. During the processing time, we may cancel an item from your order.

How can I cancel my order?

Changes and cancelations to your order can happen as long as your order hasn’t shipped. Please contact us at info@belowthebelt.com to put in a cancelation/change request. We also have a great return policy. See “Returns” on the website.

I no longer see the item I was looking at online. Is it still available?

If an item is sold out, we can always check your local Below The Belt store’s inventory. Contact us at info@belowthebelt.com and we’ll help to track it down.

If you've seen an item in a Below The Belt store that you don't see online please contact us; we would be happy to facilitate your online purchase of any item currently in stock at a Below The Belt store.

When do you get new items in?

We carry the latest styles from the top brands so we are constantly updating our inventory. CHECK BACK OFTEN!

If you've seen an item in a Below The Belt store that you don't see online please contact us; we would be happy to facilitate your online purchase of any item currently in stock at a Below The Belt store.

Can I use my online coupon in store?

Unfortunately, online coupons are applicable to web purchases only.

PAYMENT

Do you accept Below The Belt gift cards?

We do not sell or accept Below The Belt Gift Cards online. In-store gift cards are only sold and accepted in-store. If you have a Below The Belt gift card you were intending to use online and are not able to make it to a store, please email info@belowthebelt.com. If you see an item online that you would like to buy in-store please email info@belowthebelt.com and we will arrange to have that item sent to your preferred store for you to purchase.

RETURNS AND EXCHANGES

Please refer to the Returns & Exchanges section for all return information.

https://www.belowthebelt.com/pages/returns

Please note that while we do our best to capture the most accurate possible image of products on our site, you may find that products or colours differ slightly from photographs online.

CONTACT

I still have a question that wasn’t answered. Who can I contact?

Please email info@belowthebelt.com or call Customer Service at 780-469-5301 to get an answer to your questions.