Frequently Asked Questions

If your order is $75 or more before tax, SHIPPING IS FREE! You can also ship an order of any value to a Below The Belt store for FREE in-store pick up as well! Otherwise, for orders under $75 our flat shipping rate is $12.00 plus tax anywhere in Canada. There are no duties or import fees. 

Currently, we only ship within Canada. Email us at info@belowthebelt.com for more details or if you have any questions.

As long as your order hasn’t shipped we can make changes or modifications to your order. Please contact us immediately with your invoice number at info@belowthebelt.com or call 780-469-5301.

WRONG ADDRESS DISCLAIMER: It is the responsibility of the purchaser to make sure that the shipping address is entered correctly. If you provide the wrong shipping address please contact us at info@belowthebelt.com as soon as possible to attempt to correct the address. Once the package is shipped, we can't guarantee that Canada Post will be able to change the delivery address. There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post, or if the item has arrived back at our facility "return to sender" there may be additional shipping charges required to re-ship your package.
*Please note that since we ship with Canada Post, if you have a PO Box you must provide it as the shipping address since Canada Post will not deliver to the street address in that case

You will receive a tracking number from Canada Post as soon as your order ships as long as you provide a valid email or cell number. 

Ship to store orders will not receive any tracking information, but you may email info@belowthebelt.com for updates.

Please email us immediately at info@belowthebelt.com with your invoice number if you believe your order is lost.  A customer service representative will open a lost parcel ticket for you. All lost parcel tickets may take up to 15 days to resolve. 

Our inventory is constantly updating and sometimes an item sells-out faster than we can update the site. If this occurs to your order, we’ll send you an email with your updated invoice. We do not consider orders to be final until they are fully shipped; we do not take final payment until an order is fulfilled and shipped. During the processing time, we may cancel an item from your order.

Changes and cancelations to your order can happen as long as your order hasn’t shipped. Please contact us at info@belowthebelt.com to put in a cancelation/change request. We are not able to cancel an order once it has shipped, but you can return it to us once it arrives! We also have a great return policy. See “Returns” on the website. 

If an item is sold out, we can always check your local Below The Belt store’s inventory. Contact us at info@belowthebelt.com and we’ll help to track it down.

We carry the latest styles from the top brands so we are constantly updating our inventory. CHECK BACK OFTEN!

If you've seen an item in a Below The Belt store that you don't see online please contact us; we would be happy to facilitate your online purchase of any item currently in stock at a Below The Belt store.

Unfortunately, online coupons are applicable to web purchases only. 

We do not sell or accept Below The Belt Gift Cards online. In-store gift cards are only sold and accepted in-store. 

Do you process provincial tax exemptions on online orders?

Unfortunately online orders are not eligible for provincial tax exemptions for any reason. If you would like to shop and receive a tax exemption as per your province's legislation, please visit us in store.

https://www.belowthebelt.com/pages/returns

Please note that while we do our best to capture the most accurate possible image of products on our site, you may find that products or colours differ slightly from photographs online.

Please email info@belowthebelt.com or call Customer Service at 780-469-5301 to get an answer to your questions.
Support hours are Monday-Friday 8:00 am to 4:00 pm MST