FAQs


SHIPPING

How long will it take to receive my purchase?

Most orders are processed and shipped within 24 hours but may take up to 3 days.

Canadian orders are shipped via Canada Post with most deliveries taking 27 business days, depending on your address.  A shipping confirmation email with tracking information is sent when packages are shipped. 

If you are shopping from the United States, please see our shipping information here.

Estimated delivery dates do not include processing time. Shipping times and delivery dates are estimated based on quotes provided by Canada Post and are not guaranteed. 

How much is shipping?

Canadian orders $75 or more (before tax and after discount) receive FREE Expedited Shipping. Your order will arrive in 27 business day, once shipped.
Orders less than $75 ship via Expedited Shipping and cost $8.00 + tax.

If you are shopping from the United States, please see our shipping rates and information here.

Need your order fast?

Xpresspost Shipping is available for $13.00 + tax for all Canadian orders. Shipping takes 14 business days, once shipped.

Priority Shipping is available for $20.00 + tax for Canadian orders. Shipping takes 13 business days, once shipped. Priority shipping service may be unavailable to select addresses and remote locations.

Where do we ship?

We ship within Canada via Canada Post. Your PO Box number must be provided if you have one. Please contact us for more details or if you have any questions.

We also ship to the United States, please see our US shipping information for more details.

There is a mistake on my shipping or billing address, how can I fix that?

As long as your order hasn’t shipped we can make changes or modifications to your address. Please contact us immediately with your invoice number.

WRONG ADDRESS DISCLAIMER: It is the responsibility of the purchaser to make sure that the shipping address is correct. If you provide the wrong shipping address please contact us as soon as possible to attempt to correct the address. Once the package is shipped, we can't guarantee that Canada Post will be able to change the delivery address. There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post, or if the item has arrived back at our facility "return to sender" there may be additional shipping charges required to re-ship your package. Please note that since we ship with Canada Post, if you have a PO Box you must provide it as the shipping address since Canada Post will not deliver to the street address in that case.

Will I receive a tracking number?

Given that an email or cell phone number is provided on your order, you will receive a tracking number when your order ships.

I suspect my order might be lost, what should I do?

Please contact us with your invoice number. A customer service representative will open a lost parcel ticket for you. All lost parcel tickets may take 15 business days to resolve with our shipping partner. Investigations must be complete in order to send replacement product.

PRODUCT

Why have some items been cancelled on my order? Why is my order cancelled?

Our inventory is constantly updating and sometimes an item sells out faster than it updates on the site. If this occurs to your order, we’ll send you an email with your updated invoice.

How can I cancel my order?

Changes and cancelations to your order can happen as long as your order hasn’t shipped. Please contact us to submit a cancelation/change request.

We are not able to cancel an order once it has shipped, but you can return it to us once it arrives.

I no longer see the item I was looking at online, is it still available?

If an item is sold out, we can always check your local Below The Belt store’s inventory. Contact us and we’ll help to track it down.

When do you get new items in?

We carry the latest styles from the top brands so we are constantly updating our inventory. CHECK BACK OFTEN!

If you've seen an item in a Below The Belt store that you don't see online please contact us; we would be happy to facilitate your online purchase of any item currently in stock at a Below The Belt store.

PAYMENT

Do you accept Below The Belt gift cards?

We do not sell or accept Below The Belt Gift Cards online. Gift cards are only sold and accepted in-store.

Can I use my online coupon in store?

Online coupons are applicable to web purchases only.

Do you process provincial tax exemptions on online orders?

Online orders are not eligible for provincial tax exemptions for any reason. If you would like to shop and receive a tax exemption as per your province's legislation, please visit us in store.

RETURNS AND EXCHANGES

Refer to the Returns & Exchanges section for all return information.

CONTACT

I still have a question that wasn’t answered. Who can I contact?

Please contact us for assistance. Support hours are MondayFriday 8:00 am to 4:00 pm MST. Customer Service is closed on holidays.